returns, return policy

Updated March 14th, 2024

If an item is missing, damaged or if we sent the incorrect item, you must advise us within 48 hours of delivery confirmation. If we are not advised within 48 hours we will not be able to compensate or replace the item(s). 

We accept returns for exchange up to 30 calendar days after an item was delivered. At our discretion. We may offer an equal exchange or store credit only.  

To be eligible for a return, your item must be unused and in the same condition that you received it.  Your item must be in the original packaging and placed inside another/additional shipping box or package.  Your item needs to have the receipt or proof of purchase.  

If a returned item is found to be in a condition that can not be restocked, the customer can then choose to have the item returned back to them. If so, the customer will be responsible for shipping charges for the return. No refund will be issued.  

Returned items must be sent via insured, prepaid shipping. Make sure your shipping method has some sort of tracking of your package to provide us with. 

Return Exceptions  

-Brand New OEM keys can not be returned, unless noted otherwise. 

-Registered programmers can not be returned unless noted otherwise. 

 -Special orders.  

Are there any charges for return?  All returns are subject to inspection and a restocking fee of up to 25%. 

Refunds will be given in the form of store credit or funded back to your original form of payment. Original shipping charges are non-refundable.  You are responsible for return shipping charges unless noted otherwise. Credit for brand-new OEM items may be given at the refurbished price if the returned items are no longer able to be sold as "new" due to damaged/opened packaging or wear on the product. 

Refunds  Refunds will be processed within 5-7 business days. Refunds must be made back to the same banking card or account used for purchase. Please note it may take 5-7 business days for it to display on your credit card statement. 

All returns must be mailed to: United Key Supply 5000 W. Charleston Blvd. Suite #1 Las Vegas, NV 89146 | ATTENTION: Returns Department

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